OAM Week 10 Third Quarter Exam

Which of the following does not form part of an organization’s micro-environment? The correct answer is: Statute legislation Maslow suggests that human needs are arranged in a series of levels, a hierarchy of importance. Which of the following statements are relevant to Maslow’s hierarchy of needs theory? The correct answer is: All of the given options. The most effective leader is one who: The correct answer is: has the leadership style most appropriate to the situation and the employee involved. When call center managers spend much of their time monitoring customer calls and giving employees feedback about how to improve their dialogue with customers in the future, these managers are using __________ skills. The correct answer is: Technical Coordinating people and human resources to accomplish organizational goals is the process of: The correct answer is: Leadership Which is a characteristic for organization? The correct answer is: all of the given options Scientific management is based on the assumption that: The correct answer is: The scientific observation of people at work would reveal the one best way to do the task. Which of the following best describes Maslow's hierarchy of needs? The correct answer is: It is a highly flawed model, although it does recognize that people are motivated differently. This is something that at some time in the future may destabilize and/or reduce the potential performance of the organization. The correct answer is: Threat It is concerned with managing the process that converts inputs into outputs. The correct answer is: Operations management

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