Distinguishes a managerial position from a non-managerial one. The correct answer is: Coordinating and integrating others' work Mintzberg identifies twelve managerial roles grouped into three classes: Interpersonal, inter- organizational, and decisional. The correct answer is: The statement contains two errors. Supervisory management spends most of his/her time: The correct answer is: Directing and controlling Strategic planning is done by: The correct answer is: Top managers Which of the following is not included in our definition of management? The correct answer is: Balancing efficiency against effectiveness Short Quiz 1 When call center managers spend much of their time monitoring customer calls and giving employees feedback about how to improve their dialogue with customers in the future, these managers are using __________ skills. The correct answer is: Technical Modern managers are: The correct answer is: All of the given options. A successful person in which of the following positions may be promoted to a management position? The correct answer is: All of the options may lead to successful management positions Which statement is wrong? The correct answer is: Disseminator role is under Interpersonal managerial roles They manage the activities of other managers. The correct answer is: Middle managers
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